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Call: +91 7620 210210 [10 AM - 6 PM]
Email: help@ziggybox.com

Store Policy

Ziggybox.com reserves the right to deny or cancel deliveries to areas with limited, delayed, or difficult access including, but not limited to: zones requiring permits or special equipment to enter, camp sites, construction zones, churches, country clubs, private estates, farms, military or government buildings or areas, storage facilities, universities etc. If your apartment complex or housing area is gated and requires an access code, please provide it to the delivery drivers when your delivery appointment is made. Missed appointments due to access issues are the responsibility of the customer and may result in a delivery cancellation fee (Rs. 500)

Delivery and Shipping:

Ziggybox.com only delivers in Pune, residents can choose between 3 shipping methods at check out: Store Pick-Up, Home Delivery (No Setup), or Full Service Delivery & Setup. Ziggybox.com is currently in the process of providing deliveries for out-of-state customers, but are unable to do so at this point in time. We apologize for any inconvenience. Please check back regularly. Delivery quotes, when available, can be found by entering your deliver-to zip code at checkout.

The delivery charges for guaranteed 24-hour express shipping are Rs. 250 per order.

Only certain pincodes are eligible for these options.

To get your order within the guaranteed time, you need to select the respective delivery option during checkout.

The Delivery guarantee applies to attempted delivery by the promised date. ZiggyBox will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to receive it.

On Saturdays & Sundays, deliveries are not guaranteed to establishments like offices, that might be closed.

Home Deliveries:

Ziggybox.com offers FREE Home Delivery (No Setup) within our local Pune region. We are currently unable to provide out-of-state delivery services. Please check back.

Our delivery team will bring your order to the ground level entrance of your home or apartment building. Setup and removal of debris is not included. At this time we are unable to provide haul-away services for old furniture, we apologize for any inconvenience.

Delivery & Shipping Address:

Ziggybox.com is now able to accept sales with different billing and shipping addresses! All submitted orders are processed through our in-house fraud detection service for verification before payment is accepted and merchandise is ordered. Customers will receive email notifications from Ziggybox.com staff once the sales are approved for processing. This process may take up to 48 hours. Sales that cannot be verified may have been entered incorrectly or contain false information, these customers will be notified and their sales will be cancelled out. We do not accept payments over the phone. Please note, that for all online sales, the receiving party must provide our delivery drivers with a valid photo ID, and must be listed on the original sale order, or we will not release the merchandise. Additional documents may be requested for address verifications prior to a delivery being set. Failure to comply will result in the cancellation of the sale, cancellation of delivery, and storage, delivery, and/or restocking fees, at the discretion of Ziggybox.com. If you have any questions or concerns about these policies, please contact Ziggybox.com at query@zoggybox.com

Shipping Damage:

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately. For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.

Address Corrections:

Ziggybox.com is not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a Rs. 500 fee will be charged in the event that the customer requires an address correction after a shipment has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that, in an effort to protect our customers from fraud, we will require proof of address when such requests are made.

Attempted Deliveries and Storage Charges:

If the customer schedules a delivery, but is not there to receive the merchandise, our shipping company will bill the customer for repeated delivery attempts. Often our shipping company will place the merchandise in a storage facility while they contact the customer to reschedule delivery. In the event that the shipping company charges Ziggybox.com for a storage or redelivery fee on behalf of absentee customers, Ziggybox.com will pass those charges on to the customer. Customers will be notified by email about the additional fee, and the credit card on file with Ziggybox.com will be charged. Please make every effort to be available to receive your merchandise at the scheduled time.

Scheduling Deliveries:

When an order is ready, the customer will be contacted by Ziggybox.com and informed that the order is ready to ship. Customers can then expect a call from the shipping company to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storages fees may be applied by the shipping company. In the event that the shipping company charges storage fee, we will pass those charges on to the customer. Customers will be notified by email of the additional fee, and the credit card on your account will be charged.

Returns:

Our Return Policy is applicable only for 7 days from receipt of the product and applicable ONLY for the following reasons:

  • Damage
  • Manufacturing defects
  • In correct product specification and dimensions
  • In correct product

The time frame starts from the date the product was delivered as per confirmation received from our logistics team and partners.

  • Please ensure that the returning merchandize is unused and undamaged.
  • Please maintain the original packaging of the item to be returned, in case the packing has been opened, please ensure the returning items are packed securely and safely to prevent transit damage.
  • We shall arrange for the pick up within 3 working days from the date of request.
  • The refund amount shall be equal to the amount paid for the item.
  • In case of refund the amount shall be transferred to you within 7-10 working days from the date we have received the returned item in saleable condition.

The following are not manufacturer defects:

  • Colors may vary slightly from the photo taken because of photography, lighting, and/or computer display differences.
  • Foam will soften slightly over time.
  • Sizes are stated in Indian standard measurements while the actual sizes are manufactured using the metric system, and therefore the sizes may vary slightly.

ZiggyBox refunds shipping charges if you don't get your Express Shipping, Standard Delivery by the promised date. The delivery charges will be refunded to the original payment method within 5-7 business days.

Warranties:

All items come with 1-year manufacturer warranty. Customers are responsible for shipping fees to manufacturer for exchange or repair. For more information, please write us at query@ziggybox.com.

Cancellation Policy:

You can cancel your order from "My Orders".

Orders placed on our online store are charged and processed quickly. Once an order is received, Ziggybox.com immediately places items into production, and processes the order for shipment from our stock or the manufacturer. Customers will receive notifications by email once sales are approved for processing, or if additional permissions or information is needed to proceed. This occurs within 48 hours of a sale being submitted through the website.

Orders may be cancelled by customer within 24 hours without incurring a processing fee. All customer-requested cancellations received after the 24 hour window will be charged a 5% fee, to cover Ziggybox.com’s processing costs. No exceptions. For more information please write at query@ziggybox.com.

If the furniture has been shipped from the manufacturer to Ziggybox.com, orders may not be cancelled. In case of Express Shipping cancellation policy will differ. For cancelling express shipping orders please fill the form at help@ziggybox.com.

Items that have shipped from Ziggybox.com to the customer cannot be cancelled. However, you may take an advantage of our Return Policy.